Hilti tool service center

Hilti Tool Service

A warranty that goes further

Our world-class repair service

Returned to original factory performance

Hilti tool repair service

When we repair your tool, we don't just change the faulty part. We carry out a full diagnostic check on all moving parts and return your tool to its original performance.

Expert technicians

Expert tool technicians

Our highly trained and experienced tool technicians have the know-how to carry out repairs on Hilti tools.

Genuine spare parts

We use only genuine Hilti spare parts.

We use only genuine Hilti spare parts.

Super fast and reliable

Hilti tool delivery

We’ll collect, repair and return your tool to site fast. We even guarantee 5 days turnaround*. If you're in Auckland, we'll return your repaired tool to you in 3 working days! 

*Conditions apply.

Increased peace of mind with tracking

Get real-time visibility of every step on hilit.co.nz

Whether you have an online account or not, follow your tool every step of the way. From the pick-up request to the return to your premises, on hilti.co.nz, get a real-time view of the status of your device.

Real time repair tracking on HOL!

For greater transparency, you can now track your tool at every stage of its repair. 

What's changing:

  • As soon as your application is registered, all the steps of the process will now appear in the online tracking
  • It is no longer necessary to be registered on the site to access all the information regarding the repair of your tool

How much will my tool repair cost?

Hilti New Zealand tool warranty

20 year manufacturer's warranty

  • We will repair your tool free of charge if it breaks down as a result of materials or manufacturing defects for 20 years.
  • A charged repair will never cost you more than 30% of the price of a brand new replacement tool. If the actual cost of labour and parts is less, then that is all you'll pay.

Up to 2 years wear & tear coverage

  • We will repair your tool completely free of charge for up to 2 years from the date of purchase. This includes damage resulting from normal wear and tear. You won't pay for parts, labour or even pick-up and delivery.
  • After the wear & tear period, the cost of paid repairs are capped for the remaining warranty period.

Our repair guarantee

  • If your tool breaks down within 3 months of a paid repair, we will repair it free of charge. This also covers wear and tear, free pick-up and delivery.

How long will my tool repair take?

5 days or it's free - Hilti tool service

Let's get started right away - repair cost pre-approvals

A repair quote can delay the entire repair process by 7 days.

With your consent, we’d like to start work on your tool right away. By pre-approving charged repair costs up to the 30% repair cost limit, you eliminate the quotation process – meaning we won’t delay repair work and less downtime for you.

Super fast and reliable

We'll collect, repair and return your tool to site, faster than any other tool repair service.

We even guarantee 5 working days turnaround* nationwide, except in rural areas. If you're in Auckland, our turnaround time is 3 working days. If we fail, your repair is free!

*Conditions apply. Refer to T&Cs for details.

Sign-up here to eliminate repair quotes for super fast repairs


The process is simple

How to book your Hilti tool in for repair
  • Book your tool repair via the online form or call us on 0800 444 584.
    We don't require proof of purchase.
  • If the tool is within the 2-year wear & tear warranty, we'll commence work as soon as it arrives at our service centre - same applies for a charged repair, provided your company has pre-approved all charged repair costs.
  • We'll even organise pick-up and return transport to your jobsite.

Super fast and reliable

We guarantee 5 working days turnaround nationwide with the exception of rural post codes. For Auckland, our turnaround time is 3 working days.

Hilti Fleet Management


See how Fleet Management supports your company in managing your tools.

More information
Hilti ON!Track asset management solution


The all-in-one asset management solution.

More information
Repair Instructions

Tool Pick Up Instructions

Booking a tool for repair online is remarkably easy and quick. Before you do so, however, please check these instructions for preparing your tool for courier pick up.

Learn More!

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