COVID-19 FAQ - UPDATE September 2021.... Find answers
Like you, we have been closely following the recommendations given by the New Zealand Government and global health organisations in response to the Covid-19 outbreak.
Our priority is to protect the health of our employees and their families, as well as our customers and partners. At the same time, we know you rely on us to keep your business moving.
We know that during this difficult period you may have several questions about COVID-19. The following guide aims to answer some of the most commonly asked questions and will be updated as the situation develops.
What preventive measures are you taking to stop the spread of the virus?
In line with the recommendations and guidelines of the New Zealand Government and health authorities, we have issued preventive hygienic guidelines and have taken precautionary measures. We have established crisis management teams at global level as well as regionally, which has given us the ability to implement proactive measures quickly, and rapidly react to new developments.
Delivery Lead Time Update
During Level 4, our warehouse is fully operational to ship out deliveries to Essential Services and Level 3 areas. As all New Zealand businesses are adapting to the new guidelines, please note that we are experiencing pick-up/delivery delays up to 2-3 working days in addition to our standard transit times. Please be patient, your orders will be with you soon.
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