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WITH TRANSPARENCY COMES EFFICIENCY

Hilti On-Track

Hilti ON!Track - Frequently Asked Questions

General

Q. Is ON!Track based on GPS?
A. ON!Track is transaction-based, not GPS-based. You can transfer your assets to any location or responsible employee set up in your personalised ON!Track System. This allows you to maintain and monitor ownership of your assets. 

Q. Why can't we have a GPS-based solution?
A. GPS-based system may not necessarily provide exact ownership details of your assets. You may not get the exact location of your assets (if assets are left in the basement or across multiple floors in a building without ownership for example). A GPS-based system would also require that the tags have their own power supply. This would make the tags much more expensive, and also much larger (making them unsuitable for certain tools and assets).
Software

Q. Where will my data be stored?
A. The data is stored in the server located in Western Europe

Q. Who owns my asset data?
A. It is your data and we don't have access to any specific data.

Q. Can Hilti see my asset data? Will I start receiving sales leads from Hilti once I've signed up to ON!Track?
A. No, we don’t have access to any customer specific data. We ensure the handling of the contract data conforms to data protection guidelines as set by the EU (a data protection standard that was developed by the European Commission). We create an admin-level account at the beginning of your contract to help with setup and implementation, but delete this account once we handover your ON!Track Account.

Tags

Q. Are the tags robust? Won't they peel off?
A. The tags have been developed with the help of 3M and are comprised of up to 9 layers per individual tag. They have been tested extensively in a construction environment for robustness. The Hilti Repair Team will replace any damaged tag they identify if an ON!Track Tool is sent in for repair.

Q. Can I use 3rd party tags?
A. Yes, however, please be aware that the same barcodes cannot be added to ON!Track. 

Contract

Q. What is the term of the contract? When does the contract end?
A. It is a monthly contract without any end date

Q. Can I opt out?
A. Yes. You can cancel the software subscription contract anytime with two-month notice

Q. When does the invoice start?
A. The invoice will start on the 1st day of the following month

Q. What would happen if I exceeds or  the threshold of the asset bucket?
A. Our customer service team will contact you to discuss the status and change the asset bucket from the following month accordingly

Q. Can I change the term from monthly to yearly?
A. Please contact our customer service team.

System requirements

Application software
Compatible OS
Compatible Browser
Minimum network speed/type             
Minimum data plan*
Minimum RAM
Minimum disk space
Web Application
n/a Internet Explorer >=9 Google Chrome >=25
512 kbit/s 3G on laptop/tablet
1 GB / month
1 GB 350 MB (to run browser)
Smartphone App             
Android 4.0 and above n/a 3G and above
500 MB / month
500 MB
100 MB

*dependant on usage 

What do we offer?

  Hilti ON!Track Other software suppliers

Software

Fully customisable software,

unlimited number of users

Standard software

  Desktop application

Easy to use online application

yes

  Mobile application

Easy to use app, available for iOS and Android

yes

Hardware

Robust barcode tags that can be applied to any

kind of equipment you want to tag, specifically

developed for harsh environments.

Regular tags, not specifically developed

for harsh environments.

Consultation

We analyse your business needs and then develop your

individual ON!Track solution.

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  Analysis of your

  current situation

Comprehensive analysis of your processes and equipment

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  Developing a

  tailor-made solution

We offer a solution customised to your individual needs.

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Implementation

We will take care of the whole implementation process for you.

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  First data upload to

  the software

Done by Hilti’s back office.

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  Tagging

Carried out by tagging experts.

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Training

We will train all the users at your company.

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Support

We offer free customer support. Our back office is

ready to take your call during business hours.

Self-service / FAQ based

GPS tracking

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