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Industry leading services

Always from Hilti

When you buy premium products, you expect premium service

With Hilti, that's exactly what you get.

We believe in doing more than just processing orders. Our team of Account Managers, Engineers, Finance Experts, Customer Service Specialists and Hilti Store Reps are all on-hand to make sure you get a comprehensive service you can rely on - always from Hilti.  

Industry leading services

Dedicated Account Manager

A face-to-face meeting, at a location suitable for you, at least once a month. Thanks to the Hilti direct sales model you get a dedicated Account Manager, available on the phone, on email or on-site. Highly-trained and knowledgeable about your business and trade, they can support you with application advice, technical know-how, product demonstrations, and much more. Driving around in their distinctive red Hilti van, full of the latest and greatest products, they can meet you at a location of your choice, at least once a month.

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In-house Customer Services

Calls answered within 10 seconds by our Hilti team, with over 90% of requests serviced immediately. At Hilti, all our customers are greeted by one of our highly-trained Hilti team members based in Auckland, not put through a voice recognition menu or be asked to type your details in. We answer calls within 10 seconds (on average) and our knowledgeable team resolve over 90% of all enquiries on the very first call.

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Experience our Hilti Stores

We have stores in New Zealand’s major cities Auckland, Wellington and Christchurch. Visit them for expert in-store advice and click & collect. Shop across the portfolio, receive expert service, consultancy and product demos, get information on new innovations and attend special events. Need something in a hurry? With Click & Collect you can check stock availability online, select the most convenient store for collection and pick it up just an hour later. What’s more, it’s completely FREE!

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Access to Hilti Engineers

Our office-based engineering team are never more than a click or call away. Highly-trained Hilti engineers are available for fast and competent solutions to your design challenges. This includes design solutions and calculations for Hilti products, engineering judgements for individual firestop solutions, training on our Hilti design software and much more.

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Digital engineering tools

Access to a range of webinars, mobile apps, design software and more. Visit the engineering section of our website to experience a range of high-quality, innovative digital tools. Some highlights include: webinars for interactive online learning; PROFIS design software for anchors and cast-in anchors; PROFIS detection analysis software - all designed to make your job easier.

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Fair pricing

Peace of mind with fair pricing, consistent across all Hilti channels. We value your business, and want to provide you with tailored pricing agreements that move away from transaction-based selling and strengthen our partnership. Our pricing agreements come with transparency, predictability and stability. Your prices are consistent across all Hilti channels, meaning you get the same price online, in-store and through your dedicated Account Manager.

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ON!Track: on-site analysis

Our Specialist Consultants will help improve the transparency and efficiency of your business. Hilti ON!Track is the professional solution for managing all of your assets, regardless of manufacturer. With ON!Track you will always know what assets you have, where they are, what condition they are in and which employee is responsible for them. With an on-site analysis performed by one of our highly-trained Specialist Consultants, you will get a clear understanding of your current processes, identify time and cost savings and receive a detailed analysis to help improve the efficiency of your business.

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Tool Repair Expertise

Access to a Hilti Representative to advise on all aspects of your repair. Hilti tools are built to last, but if a breakdown does occur, you will have access to a Hilti Representative to take care of it quickly and professionally. Working across the full Hilti portfolio, they can discuss the most effective repair options, make recommendations based on the tool repair history and provide guidance on how to proactively prevent issues in the future.

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Tool Service: 5 days or FREE!*

Get your tool repaired, cleaned and serviced in five days or it’s FREE!* Hilti Tool Service guarantees you an unmatched tool turnaround time. In five business days, you’ll get your tool back in your hands - repaired, cleaned and fully-serviced - from our state-of-the-art repair centre in Auckland. If it takes longer, your repair is free of charge*. Tool repairs are also pleasantly predictable, as fixed costs and repair cost limits mean there’s no financial guess-work. They are also incredibly simple: just one call or click and we’ll take care of the rest - from on-site pick-up to on-site delivery - no registration or proof of purchase required.

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*Conditions apply, for details see www.hilti.co.nz/toolservice

Contact your Account manager

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