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COVID-19 FAQ

Find answers to some of our most common questions relating to COVID-19

General

Like you, we have been closely following the recommendations given by the New Zealand Government and global health organisations in response to the Covid-19 outbreak.

Our priority is to protect the health of our employees and their families, as well as our customers and partners. At the same time, we know you rely on us to keep your business moving.

We know that during this difficult period you may have several questions about COVID-19. The following guide aims to answer some of the most commonly asked questions and will be updated as the situation develops.

 

What preventative measures are you taking to stop the spread of the virus?

In line with the recommendations and guidelines of the New Zealand Government and health authorities, all our Employees have been working from home during level 4. We have established crisis management teams at global level as well as regionally, which has given us the ability to implement proactive measures quickly, and rapidly react to new developments. As we step down to level 2, all Hilti operations will remain in line with government recommendations and all safety measures will be administered with significant importance.  

 

Contact Us

How do I get in touch with you at level two?

  • Account Mangers: Continued availability via phone, email and Face to Face visits 
  • Field Engineers: Continued availability via phone, email and Face to Face visits 
  • Customer service: Our customer service team is available for calls Monday-Friday, 7.30am-5pm. You can reach them by calling 0800 444 584.
  • Hilti Store: Available via click and collect. Instore browsing of up to 10 people max allowed at any given time. Please follow social distancing at all time and complete contact tracing and health checks
  • Digital platforms: Hilti Online for purchasing & product info and Ask Hilti for technical advice & webinars

 

Live chat is available Monday-Friday, 7.30am-5pm.

My Orders, Supply and Availability of Stock

How can I order? 

You can order through all available channels. We encourage using Hilti Online as this limits physical contact to a minimum. 

Do you foresee any supply issues due to the virus?

We do not anticipate any significant impact to supply and stock, but our logistics team are monitoring this on a full-time basis. You can still order via our website, our customer service team or your local Hilti account manager (by phone or email).

Has there been any impact on delivery times?

Our warehouse is fully operational to ship out your deliveries. As all Kiwi businesses ramp-up, please note we are experiencing delays in our deliveries/pick-ups. Please be patient, your orders will be with you soon.

Am I expected to sign for deliveries?

All deliveries and pickups will remain entirely contactless. Therefore, no signature will be required.

 

 

Hilti Stores

Can I still go to my local Hilti Store?

Hilti Stores opend on April 28. You can order via click and collect. From May 14 instore browsing will be possible again. Please follow social distancing at all time and complete contact tracing and health checks

Repairs

Are you still accepting repairs?

Our Tool Service Centre remains open for service, repair and calibration and our Tool Service team will started working in shifts to ensure employee safety and our commitment to delivering services. Please call our customer service team on 0800 444 584 to arrange a repair or simply book your repair via our website.

 

Click and collect

Click and Collect

In three simple steps from our Hilti Stores in Auckland, Wellington and Christchruch.

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Hilti Online

Manage your business with us online

View product information including your prices, place orders, arrange a repair of your tools and much more!

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Ask Hilti Online Engineering Community

Ask Hilti

Join Ask Hilti - our online community for professional engineers. Our experts keep the platform up to date with articles, webinars, discussions and more. 

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